Online Ticketing Terms & Conditions

  • This ticket is not transferable or redeemable for cash. No refunds, changes or exchanges are permitted.
  • This ticket cannot be replaced if lost, stolen or destroyed, and is valid only for the event and date and time for which it is issued. Museum Victoria accepts no liability for lost or stolen tickets.
  • It is unlawful to reproduce this ticket in any form. Each ticket can only be scanned and used once for the session date and time printed on the ticket.
  • Your MV Member, concession or student identification must be presented with the printout of your ticket on the day of your visit. Photo identification must also be presented. Failure to present your MV Member, concession or student identification with photo ID could result in the payment of full admission.
  • Entry at the booked session time will be subject to safety considerations and the capacity of the exhibition space.
  • Exhibition tickets allow entry for up to 30 minutes after the booked session time. Museum Victoria has the right to refuse entry if you are more than 30 minutes late for your booked session time.
  • Tickets to the exhibition also entitle you entry to Melbourne Museum between 10am and closing at 5pm on the same day that the exhibition ticket is valid for. If you have booked an exhibition session after 5pm and also wish to visit the museum, you will need to arrive with enough time to visit before 5pm, as there is no access to other areas within the museum after that time.
  • It is your responsibility to attend the museum for your booked session date and time. Note that Museum Victoria may send you a pre visit reminder email.
  • Re-entry into the exhibition is not allowed.
  • Alcoholic beverages, illegal drugs and controlled substances may not be brought onto Museum Victoria premises.
  • Food and drink cannot be taken into exhibition spaces.
  • The use of cameras, video cameras and mobile phones is prohibited in special exhibitions.
  • Children under the age of 12 must be accompanied by an adult at all times.
  • All large bags, umbrellas or bulky items must be deposited in the cloakroom. Please note that space is limited.
  • The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior to, during or after the event. The ticket holder voluntarily agrees that Museum Victoria and employees are expressly released by the ticket holder from any claims arising from such causes.
  • In the event of a cancellation or rescheduling of the event, Museum Victoria shall not be required to issue a refund provided you are given the right, within twelve months of the date of the original event, to attend a rescheduled event or to exchange this ticket for a ticket, comparable in price and location, to another similar event as designated by Museum Victoria.
  • This ticket is a revocable license and admission may be refused upon refunding the face amount of the ticket.
  • Museum Victoria reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by Museum Victoria to be disorderly, who uses vulgar or abusive language or who fails to comply with these or other Museum Victoria conditions of entry. Breach of any of the foregoing will automatically terminate this license.
  • Unauthorised or unlawful resale or attempted resale of this ticket is grounds for seizure and cancellation without compensation.
  • Tickets obtained from unauthorised sources may be lost, stolen or counterfeit, and if so are void.
  • The ticket holder agrees by use of this ticket, not to transmit or aid in transmitting any description, account, picture, or reproduction of the event for which this ticket is issued. The ticket holder acknowledges that the event may be broadcast or otherwise publicised, and hereby grants permission to utilise the ticket holder's image or likeness in connection with any live or recorded transmission or reproduction of such event.
  • Unless indicated otherwise, price includes all applicable taxes and/or cash discounts (if available).